Refund policy

Uh oh! Got the wrong-sized buds for your tot? Or was the style just not right for your kid? Don’t worry about it. We’ll walk you through our Exchange Policy -

Size-based Exchange: The exchange of buds shoes due to an incorrect size can be requested within 14 days of receiving your order. (For instance, if you received your order on the 1st, you can request an exchange till the 14th.)

Style-based Exchange: An exchange for a different style of buds shoe can only be initiated if the desired style is unavailable in the required size. This request can be only within 14 days of receiving your order. In case of a price discrepancy in your selected styles, a balance payment by the customer or a refund from buds will be required to process the exchange.

For either of these exchange requests, please bear in mind that -

  • Exchanges are only valid once.
  • Customers are required to keep the pick-up ready and it must include the original packaging (buds shoes, the shoe box, shoe bag, shoe tag, and butter paper.)
  • The requested exchange will be dispatched once buds receives a Quality Check and confirmation from the logistics team about the product pick-up and condition.

Do you need to return your buds shoes? 
That’s okay! The return and refund on your buds shoes can be requested within 14 days of receiving your order. (For instance, if you received your order on the 1st, you can request an exchange till the 14th.) 

You only need to keep the original buds packaging (buds shoes, foot scale, shoe tag, and butter paper) ready for pick-up! Once we receive a Quality Check and confirmation from the warehouse team about the product condition, your refund will be initiated and will be credited within 7 working days.

These steps will be part of the returning/exchanging of items:
Pick-up: In most locations, we offer a free pick-up service.
Refund: Once the item has been received at our warehouse and has passed a quality check, the refund will be initiated. The refund will be done to the customer’s bank account in which case he/she should select the account to which refund should be made. In case of COD orders being returned, the same should be done by providing details of one’s bank account.